If you find yourself with hardware problems that you can’t troubleshoot on your own, then DCPS offers these suggestions.

1. Ask at minimum three other laptop holding students if they know the solution to your specific concern.

4. Ask Ms. Gaddis at DCHS

5. Ask Brian Benjamin at DCHS

Go in order. Follow the steps.

Each school has different procedures to handle computer problems once step 3 is reached on the above plan. The following is a summary, by school, of how each school plans to resolve issues.

AHS offers technical support, from 7:45 a.m. until 1:30 p.m. You will be able to report problems in person at the Help Desk station set up in Room 407 before school. During school hours, if you and your classroom teacher can not alleviate the problem that teacher should call the Help Desk room at ext. 407 to request a Help Desk student technician. Repairs are not always possible on the spot so be prepared to leave it with the technicians if requested.

At DCHS there will always be at least two adults on staff to assist you if you have a laptop related need. The adults are administrators and teachers who are available in their planning time to assist you. Please, don’t request these teachers for assistance other then his or her posted E-team time because that would disturb a class. Rather, follow the posted schedule below:

eTEAM: ^{Kristi Mehringer (1st block planning) x227}

Stephen Hall (1st block planning) x161

Angela Gunter (1st block planning) x135

Renee Perkins (2nd block planning) x158